Catmachine

A lot of people complain about customer service. The general consensus is that it's gone to the dogs. As I've pointed out before, more often than not these days consumers are treated as suspects rather than customers. A terrible state of affairs of course, but what's even more terrible is when customer service goes the other way and becomes over attentive and solicitous. It's not just me - I've spoken to friends about this and they all feel the same. It's at its worst when you get into a routine - for example if you call at a particular shop/cafe/stall for your lunchtime roll. After a surprisingly short amount of time the owner recognises you and then starts anticipating you. That's what I hate, being anticipated, with all the underlying implications that I'm being dull and predictable. Unfortunately when they say "Ah, cheese salad roll again today sir?" I haven't yet plucked up the courage to say "No, I thought today I'd go for a...

It has been suggested by some people that occasionally my blog entries here are perhaps a little too angry. And therefore might come across as rude. Sorry! That was never the intention – firstly they're always a bit tongue in cheek. And secondly – this is the internet. Next to what often seems to pass for normal internet behaviour, my blogs are a model of restraint! You'd think that online where people are communicating anonymously with people they don't know in forums, chat rooms, email groups, Second Life etc etc etc… people would be on their best behaviour. After all, in real life you don't walk into a room full of people you don't know and start insulting them. However, in reality the anonymity offered by the online world seems to make many people lose all their inhibitions and fly off the handle at the drop of a hat over the tiniest things. For an example of this in action just go and have a look at any number of forums dedicated to popular TV shows. They'r...